EPISODE 12: How to Use ChatGPT and AI to Level UP Your Cybersecurity function
Welcome to Compromising Positions!
The tech podcast that asks non-cybersecurity professionals what we in the industry can do to make their lives easier and help make our organisations more prepared to face ever-changing human-centric cyber threats!
This week we are joined by Helena Hill, a seasoned UX Strategist and Consultant and AI expert with a wealth of experience spanning diverse clients, from pre-start-ups to global industry giants.
Last week Helena taught us how we in the cybersecurity team can effectively use the User experience team, and its principles to improve our security controls and create a better journey. If you’ve not listened to that episode yet, do check it out.
This episode we’re asking Helena about her other expertise in AI and how cybersecurity teams can use tools like ChatGPT to make our lives easier
We’ll touch upon cybersecurity concerns around AI, but mostly this will be a practical episode on how to get the most out of these exciting tools.
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In this Episode we cover:
How to use LLMs to enhance the customer experience
The Ethics of AI and Chatbots
Malicious uses of GPTs Like FraudGPT
How to quality check you LLM creations
The Dangers of third-party GPT plugins
How to create better prompts and thus get better outputs
And how to use AI to improve efficiencies in your cybersecurity team and create better security awareness content
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This episode concludes season 1 and we’d like to say a huge thank you to everyone who has supported this journey, either by just listening, sharing, subscribing, leaving a review or providing feedback.
We can’t thank you enough for lending your ears and your thoughts on this rather unusual approach to talking about cybersecurity by only speaking to non-cybersecurity professionals!
And of course, a huge thank you to all our kind guests who have been so generous with their time and expertise.
But this is not the end of compromising positions!
We have enough episodes already recorded to last us well into summer next year and we intend to keep bring you fantastic guests and new insights for all of 2024.
We’re going to a few weeks off in January but you won’t have to go cold turkey! We’ll be releasing a AI special mini-series, shorts for our 12 days of breachmas and trailers for season 2!
Links to everything Helena discussed in this episode can be found in the show notes and if you liked the show, please do leave us a review.
Follow us on all good podcasting platforms and via our YouTube channel, and don't forget to share on LinkedIn and in your teams.
It really helps us spread the word and get high-quality guests, like Helena, on future episodes.
We hope you enjoyed this episode - See you next time, keep secure, and don’t forget to ask yourself, ‘Am I the compromising position here?’
Show Notes
Article about AI bots having a greater customer satisfaction score than their human counterparts - AI Doing the Work of Over 200 People at Octopus, Chief Executive Says By Abby Wallace
Link to the training course Helena did on ChatGPT via The Blockchain Council
An article on FraudGPT and other malicious GPT versions by Wired
Stats on bot traffic by Tech Report
EXPERTS: 90% OF ONLINE CONTENT WILL BE AI-GENERATED BY 2026 by Futurism
An article from Google on it’s current stance on AI generated content
Tools that detect AI generated content - A List
What is an AI Hallucination? AI hallucination is a phenomenon wherein a large language model (LLM)—often a generative AI chatbot or computer vision tool—perceives patterns or objects that are non-existent or imperceptible to human observers, creating outputs that are nonsensical or altogether inaccurate. - IBM
Midjourney AI Image Generator
The Dangers of ChatGPT plugins by Wired
Rights related to automated decision-making making including profiling - ICO
Excellent course on how to create more meaningful prompts (Lianne has done this one and highly rates it) - Coursera
About Helena Hill
Helena Hill is a seasoned UX Strategist and Consultant with a wealth of experience spanning diverse clients, from pre-start-ups to global industry giants. Her expertise encompasses fostering in-house UX and customer experience teams, orchestrating and implementing cutting-edge UX methodologies, and collaborating with clients to craft innovative, user-centric digital experiences.
As a thought leader, Helena frequently takes the stage to share her insights on user experience design, customer experience, and service design. She has recently extended her skills into the exciting realm of passenger experience. Furthermore, Helena holds a ChatGPT expert certification, showcasing her high level of expertise in conversational AI and how it can be utilised to exceed user and customer expectations.
